Courses

This practical course is essential for representatives and advisers who want to be more confident in representing clients in social security appeal hearings in the First-tier Tribunal.  It equips you with the skills you need to handle hearings by phone, video or in person and make sure your client has the best chance of success. 

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  

This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits. 

This course provides a comprehensive introduction to personal independence payment (PIP), the main adult disability benefit in England and Wales. 

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

The law affecting the entitlements of EEA nationals continues to evolve and, to most effectively assist EEA nationals, it is vital that advisers keep up to date. This standard level course offers a step-by-step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals to obtain their benefit entitlements. 

Our annual face to face conference returns to the University of Strathclyde's Technology and Innovation Centre, 99 George Street, Glasgow, G1 1 RD on Thursday 4 June 2026.

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim.