Welfare rights

Welcome to CPAG Welfare Rights - replacing AskCPAG as the new home for all our welfare rights information, advice and tools for advisers.

What's new

1 March 2024: The Court of Appeal has confirmed that a claimant can make a request for backdating even after their universal credit claim has been decided. See our test case update for details.

16 February 2024: New appeal submission template added - for use when the DWP has 'closed' a universal credit claim following a failure to attend an initial evidence meeting.


Support for advisers

Free, expert advice on benefit and tax credit issues if you’re a frontline adviser or support worker.

Advice line for advisers

Tell us about your case - Early Warning System

Support for advisers in England and Wales

Support for advisers in Scotland