Welfare rights
Welcome to CPAG Welfare Rights - the home for all our welfare rights information, advice and tools for advisers.
What's new
22 July 2024: New, free tool: Create instructions for clients on how to get the information you need from their online universal credit account.
More of what's new on CPAG Welfare Rights.
Online handbooks
Regularly updated and fully searchable, our online handbooks ensure you have up-to-date information throughout the year.
Key topics
Links to all our essential information, including online handbooks, articles, tools and test cases.
Tools & templates
Designed to help you identify the correct legal position for your client and produce tailored letters and appeal submissions.
Benefits in Scotland
Some benefits are already different in Scotland and some are transferring from the UK to Scotland.
Bulletins & articles
Test cases & legal challenges
Advice and information for advisers and support workers challenging decisions in welfare benefit and tax credit cases.
Note:
Support for advisers
Free, expert advice on benefit and tax credit issues if you’re a frontline adviser or support worker.
Tell us about your case - Early Warning System