Terms and conditions

Terms and conditions for the use of the CPAG website, our subscriptions service, training and events, and purchasing through the website.

On this page:

CPAG’s website terms and conditions

These terms tell you the rules for using our website cpag.org.uk (our site).

1. Who we are and how to contact us

1.1 cpag.org.uk is a site operated by Child Poverty Action Group (We). We are registered in England and Wales under company number 1993854 and charity number 294841 and have our registered office at 30 Micawber Street, London N1 7TB.

1.2 To contact us, please email [email protected] or 020 7837 7979.

2. By using our site you accept these terms

2.1 By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

2.2 If you do not agree to these terms, you must not use our site.

2.3 We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

3.1 These terms of service refer to the following additional terms, which also apply to your use of our site:

  • 3.1.1 Our Privacy Policy, which explains how we collect, use and store your personal data.
  • 3.1.2 Our Cookie Policy, which sets out information about the cookies on our site.

3.2 If you purchase goods or services from our site, our Subscription terms and conditions will apply to the subscription packages.

4. We may make changes to these terms

4.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 9 April 2025.

5. We may make changes to our site

5.1 We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

6. Intellectual property rights

6.1 The trade marks and logos (Marks) displayed on our site are the property of CPAG or other third parties. You are not permitted to use these Marks without the prior written consent of CPAG or the relevant third party proprietor of the Marks, and you acknowledge that any such use may constitute an infringement of the relevant proprietor's rights.

6.2 You acknowledge that all intellectual property rights in all materials on our site remain the property of CPAG or the relevant third party proprietor, licensor or other content owner and is protected under all relevant copyright, trade mark and other applicable laws. We grant you a license to access and view our site and its content (to the extent that you have been authorised to do so) solely for non-commercial purposes. Except as expressly permitted, no portion of the information on our site may be reproduced in any form, or by any means, without prior written permission from the relevant owner. Visitors may download, use and read material from the site for personal, non-commercial use, but may not alter, republish, or sell it (even in part) without the prior written permission of CPAG.

7. We may suspend or withdraw our site

7.1 Our site is made available free of charge except for certain information and materials which are available by subscription only.

7.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

7.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

8. We may transfer these terms of service to someone else

8.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

9. Our site is only for users in the UK

9.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

10. You must keep your account details safe

10.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

10.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

10.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

11. How you may use material on our site

11.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Requests to reuse our content are now being processed through PLSclear. Please visit www.plsclear.com to complete your permission request. You can search PLSclear by title, ISBN/ISSN, author, or keyword.

11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

11.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

11.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

11.6 If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

12. No text or data mining, or web scraping

12.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

  • 12.1.1 Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
  • 12.1.2 Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

12.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

12.3 You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes as determined by CPAG from time to time.

12.4 This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

12.5 Our site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the UK.  By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in the United Kingdom.

13. We are not responsible for viruses

13.1 We do not guarantee that our site will be secure or free from bugs or viruses.

13.2 You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

14. You must not introduce viruses

14.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

15. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

15.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

15.2 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

15.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • 15.3.1 use of, or inability to use, our site; or
  • 15.3.2 use of or reliance on any content displayed on our site.

15.4 In particular, we will not be liable for:

  • 15.4.1 loss of profits, sales, business, or revenue;
  • 15.4.2 business interruption;
  • 15.4.3 loss of anticipated savings;
  • 15.4.4 loss of business opportunity, goodwill or reputation; or
  • 15.4.5 any indirect or consequential loss or damage.

If you are a consumer user:

15.5 We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. Disclaimer

16.1 Our site is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our site or the information or content contained on our site. Without limiting the foregoing, we do not represent or warrant that our site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type.

16.2 You expressly agree that your use of our site is at your own risk.

16.3 You hereby release us, and all of our officers, directors, agents and employees, from any liability for any claims, losses or damages arising out of or in any way connected with your access to or use of our site.

16.4 Any products or services which appear on our site are for information purposes only and constitutes neither an endorsement nor a recommendation of them.

17. How we may use your personal information

17.1 We will only use your personal information as set out in our Privacy policy.

18. Which country's laws apply to any disputes?

18.1 If you are a consumer or a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

CPAG subscription terms and conditions

1. Definitions

1.1 In this Agreement words and phrases have the meaning given to them in this clause 1:

  • 1.1.1 “CPAG”: Child Poverty Action Group (company number 01993854) (charity number 294841) with registered office at 30 Micawber Street, London N1 7TB;
  • 1.1.2 “Effective Date”: the date CPAG accepts the Order placed by the Subscriber;
  • 1.1.3 “Order”: the order from the Subscriber in the format notified by CPAG which contains all the information requested by CPAG;
  • 1.1.4 “Services”: the services provided by CPAG to the Subscriber in accordance with the terms of this Agreement;
  • 1.1.5 “Subscriber”: the individual or entity who has purchased the Subscription Package for professional use only;
  • 1.1.6 “Subscription Package”: the online materials provided by CPAG including CPAG’s Welfare Rights handbook and related resources, Digital +, Welfare Benefits Handbook online, Benefits for Migrants Handbook online, Disability Rights Handbook online, Poverty Journal online, Welfare Rights Bulletin online and Adviser Tools online; and
  • 1.1.7 “Subscription Term”: the subscription period to be decided in CPAG’s discretion as set out in the relevant Order.

2. Obligations

2.1 CPAG shall at all times during the term of this Agreement:

  • 2.1.1 provide the Services in a reasonable and professional manner; and
  • 2.1.2 ensure that it has the expertise and technological and other resources required to provide the Services in accordance with this Agreement.

2.2 CPAG shall not sell or offer to sell Subscription Packages to Subscribers who are based outside the UK (“Territory”).

3. Restricted access

3.1 Sharing login credentials or distributing the content of the Subscription Package, including printing or forwarding materials to others, is strictly prohibited. The subscription is granted for use by the Subscriber only.

3.2 The content of the Subscription Package may not be reproduced, redistributed, or used for any commercial purpose, including resale or inclusion in training or event materials, without express permission from CPAG.

4. Pricing and Orders

4.1 CPAG may charge a Subscriber such fee for its Subscription Package as it may determine from time to time (“Subscription Fee”).

4.2 CPAG may in its absolute discretion decline for any reason to fulfil an Order and no obligation or liability to CPAG or to any other person shall be incurred by CPAG in doing this.

5. Invoicing and Payment

5.1 CPAG may invoice the Subscriber for the Subscription Fee for the full Subscription Term at any time after CPAG has accepted the Order, and such invoice shall be payable in full, without deduction or set-off, in the agreed currency in accordance with the terms of the invoice.

5.2 If the Subscriber reasonably and genuinely disputes any Subscription Fee or other charges invoiced by CPAG under this Agreement, the Subscriber shall:

  • 5.2.1 notify CPAG promptly (and in any event before the due date for payment of the relevant amount);
  • 5.2.2 pay any amount not in dispute in accordance with clause 5.1; and
  • 5.2.3 cooperate with CPAG in good faith to resolve the dispute as soon as reasonably practicable.

5.3 In the event that a Subscription Package is cancelled by the Subscriber within 14 working days of being purchased, the Subscriber shall receive a full refund.

5.4 In the event that a Subscription Package is cancelled or terminated at any time during the Subscription Term, CPAG shall not be obliged to refund any Subscription Fees or other fees or charges to the Subscriber. In the event that CPAG does elect to make any refund or partial refund to the Subscriber, CPAG shall promptly refund to the Subscriber the corresponding amount paid by that Subscriber.

6. Taxes

6.1 Subscription Fees and all other charges are exclusive of value added tax (VAT) or any other sales or similar taxes which are or may be applicable.

6.2 All amounts due to be paid to CPAG under this Agreement shall be paid in full, without set-off or counterclaim and free and clear of and without any deduction or withholding for, or on account of, any present or future taxes, duties, levies, imposts or charges of any nature.

6.3 If CPAG is required by any law or regulation to make any deduction or withholding (on account of tax or otherwise) from any payment, CPAG shall, together with such payment, pay such additional amount as will ensure that CPAG receives, free and clear of any tax or other deduction or withholding, the full amount which it would have received if no such deduction or withholding had been required.

7. Lapsed Subscriptions

7.1 In the event that a Subscription Package expires or is terminated without being renewed within three months of termination or expiry, CPAG shall be entitled to contact the Subscriber in order to offer a new Subscription Package directly to that Subscriber (“Direct New Subscription”).

8. Term and Termination

8.1 This Agreement will commence on the Effective Date and will continue unless terminated by either party giving the other no less than 30 days’ written notice for one year, save for cancellation pursuant to clause 5.3.

8.2 Either party may terminate this Agreement on any material breach of this Agreement by the other party which (in the case of a breach capable of remedy) is not remedied within 30 days of receipt of a written request to remedy the same.

8.3 CPAG may terminate this Agreement immediately on notice if the Subscriber fails to pay any overdue amount due under this Agreement within 60 days after a written demand by CPAG for payment, except where the Subscriber has disputed the amount in accordance with clause 5.2.

8.4 Upon any termination of this Agreement, CPAG shall cease all Services, and all rights and obligations of the parties under this Agreement shall cease except for the Subscriber’s obligation to make any payments of any fees to CPAG accrued prior to or after the date of termination.

8.5 Any termination of this Agreement is without prejudice to any other rights or remedies a party may be entitled to under this Agreement or at law and shall not affect any accrued rights or liabilities of either party.

9. Copyright and IP

9.1 This Subscription Package is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without CPAG’s prior consent in any form of binding or cover other than that in which it is published, and without a similar condition, including this condition, being imposed on the subsequent purchaser.

9.2 All content within the Subscription Package, including text, images, and resources, is protected by copyright law. Any unauthorised reproduction, distribution, or commercial use of the materials without express permission from CPAG constitutes an infringement of copyright.

9.3 Subscribers are expressly prohibited from uploading, inputting, or incorporating any content from the Subscription Package into any AI tools, machine learning systems, or automated processes without prior written consent from CPAG. This includes, but is not limited to, using content for training or improving AI algorithms or systems. All content remains the intellectual property of CPAG, and any unauthorised use of such content in AI-related applications is a violation of this Agreement and may result in the termination of access to the Subscription Package.

10. Data Protection

10.1 This Agreement refers to the following additional terms, which also apply to your purchase of a Subscription Package, CPAG’s Privacy Policy, which explains how we collect, use and store Subscriber personal data.

11. Confidentiality

11.1 Each party agrees to preserve the confidentiality of all Confidential Information of the other party that is obtained in connection with this Agreement, and shall not, without the prior written consent of the other party, disclose or make available to any person, or use for its own benefit other than as contemplated by this Agreement, any such Confidential Information of the other party. “Confidential Information” shall mean information pertaining to the business of either party that is actually confidential, is disclosed at the request of, or with the consent of, the receiving party, whether labelled confidential or not. Any Confidential Information delivered in tangible form shall be promptly returned upon written request of the disclosing party.

11.2 Information will not be deemed confidential if it: (a) is already known prior to the Agreement to the receiving party; (b) is or becomes publicly available (other than through unauthorised access by the receiving party); (c) is made available to the receiving party by any person other than the disclosing party without breach of any obligation of confidentiality of such other person; or (d) is independently and lawfully developed by the receiving party.

11.3 The obligations of this section shall survive any termination of this Agreement.

12. Warranties and Liability

12.1 Neither CPAG nor any third-party provider of information endorses nor guarantees the accuracy, completeness, or usefulness of any content in the Subscription Packages, nor their merchantability or fitness for any particular purpose nor that the delivery will be error-free or at a particular time.

12.2 Each party warrants and represents to the other that it has the full power and authority to enter into this Agreement.

12.3 It is hereby agreed that except as expressly set out in this Agreement and to the extent permissible by law, all warranties, conditions, representations, terms or undertakings, express or implied, statutory or otherwise are hereby excluded.

12.4 CPAG shall not have any liability to the Subscriber to the extent such liability arises as a result of a breach of this Agreement by CPAG or a breach of the CPAG Terms and Conditions (or any other contractual terms between CPAG and the Subscriber) by CPAG.

13. Anti-bribery

13.1 CPAG shall at all times comply with all applicable laws related to bribery, corruption and related matters including the Bribery Act 2010 and the laws of the Territory.

14. General

14.1 Neither party shall be held responsible or liable for any losses arising out of any delay or non-performance of any part of this Agreement due to any cause beyond the reasonable control of the party delayed or unable to perform any part of this Agreement. When a party’s delay or non-performance continues for a period of at least fifteen days, the other party may terminate this Agreement.

14.2 The Subscriber may not assign at law or in equity any benefit or otherwise transfer, delegate or sub-contract any of its duties or obligations under this Agreement without the prior written consent of CPAG. CPAG may assign at law or in equity any benefit or transfer, delegate or sub-contract any of its duties or obligations under this Agreement.

14.3 Subject to clause 14.4, any notice, consent or other communication required to be given under this Agreement shall be made in writing and shall be delivered by hand, recorded delivery or courier to the other party and shall be deemed to have been received, if delivered by hand, at the time and date of delivery; and if sent by recorded delivery at the recorded or courier, upon the date of receipt (as evidenced by signature). Any such communication made by either party shall be sent to the other party at the address or relevant contact details as provided by such party.

14.4 Either party may also deliver any notice, consent or other communication to the other party by email. Notice given by email will be deemed to be received when sent.

14.5 If a provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected. If a provision of this agreement (or part of any provision) is found to be illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

14.6 No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.7 This Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter. Each party acknowledges that, in entering into this Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this Agreement. Nothing in this clause 14.7 shall limit or exclude any liability for fraud.

14.8 A person who is not a party to this Agreement shall not have any rights under or in connection with it.

14.9 Any amendments or modifications made to this Agreement by CPAG will be implemented upon reasonable written notice to the Subscriber.

14.10 The rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

15. Governing Law

15.1 This agreement shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

Training and events bookings

1. Course, seminar and conference fees must be paid beforehand.

2. If for any reason you need to cancel the booking the following cancellation fees apply:

  • If you cancel more than 28 days from the course, seminar or conference date a £25 cancellation fee will apply.
  • If you cancel more than 14 days from the course, seminar or conference date a 50% charge of the course fee will apply.
  • If you cancel within 14 days of the course, seminar or conference date you will be charged the full cost.

Cancellations should be made in writing to [email protected]

3. Courses, seminars and conferences are subject to cancellation if there are insufficient bookings to make the event viable. This can be done up to 2 weeks from the date of the course. If you are making travel arrangements, please wait until this point or call us to confirm that course will run.

4. If for any reason you wish to transfer your place to a place on another course or seminar on another date, the following fees apply:

  • If you transfer more than 28 days from the event date, no charge applies.
  • If you transfer between 14 and 28 days from the event date, 25% of the course fee will be charged.
  • If you wish to transfer between 7 and 14 days of the event date, 50% of the course fee will be charged.

We do not accept transfers within 7 days of the course place and this would be seen as a cancellation.

We are happy for you to send a colleague in your place. Let us know in advance via email.

Transfers should be made in writing to [email protected].

Purchasing through this website

Any payments taken via this website or through our donations platform, act.cpag.org.uk, are handled securely via our payment provider, Stripe.

In some instances, (eg. the purchasing of books), we will need to send your contact details to third parties to fulfil orders that you place with us. For full details, please view our Privacy policy.

Shipping

View prices and timescales - Shipping and delivery.

Refund policy

For book purchasing, event bookings and subscriptions, see our Refund policy.

Privacy policy

View our full Privacy policy.

Website disclaimer 

View our Disclaimer.