Training programme for advisers in Scotland
Our online training programme covers the full range of UK and Scottish benefits to equip advisers and support workers helping families in Scotland to access financial support.
Introductory courses
For people new to benefit advice work, or who have little or no experience of the subject covered by the course.
Introduction to welfare rights
Adult disability payment – an introduction
Care-experienced young people and the benefits system
Child disability payment – an introduction
How to unlock your training potential
Kinship carers and the benefits system
Payments for children in Scotland
Pension age disability payment
Students and benefits – the basics
Universal credit – an introduction
Standard courses
For people with a working knowledge of the benefit system, or the subject covered by the course. These are suitable for people wanting a refresher, or to update skills or information.
Benefits for non-EEA nationals
Changing decisions – Scottish benefits
Changing decisions – universal credit
Limited capability for work in universal credit
Preparing an appeal submission – adult disability payment
QBC – making the most of your calculator
Representing at the First-tier Tribunal
Students and benefits - eligibility
Transferring to Scottish disability benefits
Universal credit – housing costs
Universal credit – managed migration
Advanced courses
For more experienced benefit advisers, who are confident about covering issues in more detail and dealing with complex issues.
Benefits for EEA nationals – advanced
Kinship carers and benefits – an update
Courses coming up soon and our full list
See what's coming up soon and all the courses we have to offer.
Courses
Representing at the First-Tier Tribunal
This practical course is essential for new representatives and advisers who want to be more confident in representing clients at social security appeal hearings at the First-tier Tribunal.
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Introduction to welfare rights
This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system.
Universal credit - changes to the health element in April 2026
In April 2026, the limited capability for work-related activity (LCWRA) element will be halved for some ill and disabled universal credit (UC) claimants.
Training programme 2025/26
View our full list of courses for advisers in Scotland
Browse all our training courses and book online
Contact us
If you're in Scotland, please contact [email protected] and we'll be happy to help.
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