Training programme for advisers in Scotland
Our online training programme covers the full range of UK and Scottish benefits to equip advisers and support workers helping families in Scotland to access financial support.
Introductory courses
For people new to benefit advice work, or who have little or no experience of the subject covered by the course.
Introduction to welfare rights
Adult disability payment – an introduction
Care-experienced young people and the benefits system
Child disability payment – an introduction
How to unlock your training potential
Kinship carers and the benefits system
Payments for children in Scotland
Pension age disability payment
Students and benefits – the basics
Universal credit – an introduction
Standard courses
For people with a working knowledge of the benefit system, or the subject covered by the course. These are suitable for people wanting a refresher, or to update skills or information.
Benefits for carers in Scotland
Benefits for non-EEA nationals
Changing decisions – Scottish benefits
Changing decisions – universal credit
Limited capability for work in universal credit
Pension-age claimants - income maximisation
Preparing an appeal submission – adult disability payment
QBC – making the most of your calculator
Representing at the First-tier Tribunal
Students and benefits - eligibility
Universal credit – housing costs
Advanced courses
For more experienced benefit advisers, who are confident about covering issues in more detail and dealing with complex issues.
Adult disability payment caselaw update
Benefits for EEA nationals – advanced
Kinship carers and benefits – an update
Courses coming up soon and our full list
See what's coming up soon and all the courses we have to offer.
Courses
Understanding the Impact of AI in the Advice Sector
This free online webinar will explore how the rapid growth of AI is affecting advice services and what this means for advice quality, accuracy, and the risks it poses to the sector.
Changing decisions - Scottish benefits
When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right?
Preparing an appeal submission - adult disability payment
This course equips you with the knowledge and skills you need to prepare an effective submission.
Benefit basics in Scotland
You do not need to be a benefit expert to make a difference. This course is for anyone working with people in Scotland on low incomes or with additional needs.
View our full list of courses for advisers in Scotland
Browse all our training courses and book online
Training programme 2025/26
Training programme 2026/27
Contact us
If you're in Scotland, please contact [email protected] and we'll be happy to help.
Sign up to get the latest information from Scotland
Keep up to date with training, events and publications information