Please seek further advice if you are under 18 or do not claim universal credit (UC) and have been sanctioned.
You should not be sanctioned if you are self-employed. If you have been sanctioned, or been threatened with a sanction, seek advice.
A sanction is a deduction from your UC. A sanction may be imposed because of something that you have or have not done in relation to your work-related requirements. If a sanction is imposed, then UC is either paid at a reduced rate or is nil for a specified period of time. The period depends on the ‘level’ of sanction and whether you have been sanctioned before. You should not be sanctioned if you have ‘good reason’ for not meeting your work-related requirements.
In the quarter up to November 2024 there was an average of 55,585 sanctions imposed per month. Of the 601,999 UC sanctions imposed in the year up to 31 October 2024, 138,299 were repeat sanctions on individuals who had already received at least one sanction that year.1
- A claimant cannot be sanctioned for taking redundancy.
- A claimant can be sanctioned for retiring early without good reason.
- High level sanctions are uncommon.
- Low level sanctions are the most common.
The sanction level determines the length of the sanction:
| Sanction level | Conditionality | Length | Examples |
|---|---|---|---|
| High | ‘All work-related requirements’ | 91 or 182 days* | Failing to apply for or accept a job without good reason or losing a job due to misconduct |
| Medium | ‘Work search’ and/or ‘work availability’ requirement | 28 or 91 days* | Not being available for work or not taking all reasonable action to get paid or better paid work without good reason |
| Low | ‘Work-focused interview requirement, together with a ‘work preparation’ and/or ‘work-search requirement’ | Number of days from failure to compliance plus a ‘punishment period’ (punishment period either seven, 14 or 28 days)* | Without good reason: failing to take a particular specified action which might get more pay, better pay or any paid work, or failing to meet a work-focused interview requirement |
| Lowest | ‘Work-focused interview’ requirement only | Number of days from failure to compliance | Failure to attend a work-focused interview without good reason |
*For the longer sanction length to apply, you must have previously been given the same level of sanction for a sanctionable offence which occurred at least 14 days, and less than 365 days, before your current sanctionable offence.
Sanctions reduce your UC by the amount set out in the table below.2 The amount of your sanction is not determined by the sanction level but by your circumstances.
| Claimant circumstances | High reduction rate (per day) | Low reduction rate (per day) |
|---|---|---|
| Single under 25 | £10.40 | £4.10 |
| Single 25+ | £13.10 | £5.20 |
| Couple both under 25 | £8.10 | £3.20 |
| Couple either 25+ | £10.30 | £4.10 |
You are eligible for the low-rate reduction if, at the end of the assessment period in which the sanction applies, you are only subject to a work-focused interview requirement or you do not have to meet any work-related requirements because:
Otherwise, a high-rate reduction applies.
If you have a joint UC claim with your partner, the couple rates shown above represent the daily amount of the reduction if only one of you is sanctioned.
If there is not enough UC left to deduct the full sanction amount, then you would be paid nil. Even though there is no UC being paid, you will keep any entitlement you already had to free school lunches and other passported benefits.
- If you are not clearly notified, then you should not be sanctioned.
- You must be clearly notified about what you are expected to do and the consequences of not doing it. This includes specifics of the course/appointment (date, time and place) and the purpose.3
‘Good reason’ is not defined in rules. If you have ‘good reason’ for your actions, then a sanction should not be imposed.
Examples of ‘good reason’ in case law/guidance include4 :
These are just examples, there are many other circumstances which could amount to ‘good reason’.
If you have 'complex needs' the DWP should follow special procedures before deciding whether to sanction you. If evidence shows your work-related requirements were unreasonable given your circumstances, the DWP should accept you had good reason for failing to comply with them.5 For further information see our Welfare Benefits Handbook (for subscribers):
or
DWP Advice for decision making: staff guide, paras J3250-J3330
Always check whether your work-related requirements are correct and reasonable for your circumstances. You can do this by using our tool (for subscribers):
Sanctions can be challenged at any time.
You can ask for a revision of a decision to impose a sanction at any time. Sanctions are one of the specified grounds for an ‘any time revision'. This means sanctions can be challenged years after they were imposed.
As multiple sanctions can run consecutively (with a maximum length of 1095 days) it's important to always consider challenging each sanction decision.
The best way to request a revision of a decision is via your online UC journal. If the sanction decision was made more than a month ago, explain that you are asking for an ‘any time revision’, although this should automatically be considered by the DWP.
Set out your good reason for not meeting the requirement that caused the sanction (for example, the DWP imposed the wrong work-related requirements) and provide any supporting evidence you have (such as hospital discharge letters).
To help with this, you can use our tool (for subscribers):
Universal credit sanctions: mandatory reconsideration
The DWP should issue a mandatory reconsideration notice telling you of its decision on your application for a revision. If you are unhappy with the DWP’s decision, you can appeal to a First-tier Tribunal. The time limit for doing so is normally one month from the date of the mandatory reconsideration notice but in some circumstances this can be extended, as long as you appeal within the absolute time limit which is usually 13 months from the date of the notice. However, if you were notified of the sanction decision more than 13 months ago and the application for a revision is refused, you can appeal outside of the time limit if the tribunal accepts that the decision could have been revised as there was a specific ground. Seek advice before you appeal.
Abi is 27 years old. She claims UC and is expected to meet ‘all work-related requirements’. She is struggling with her mental health which she has informed her work coach about. She must attend the Jobcentre Plus office every week but is increasingly struggling to do so due to anxiety. She misses an appointment and is sanctioned. She challenges the sanction decision stating that she had ‘good reason’ to miss the appointment due to her mental health difficulties. She also states that her work-related requirements were incorrect as she had told her work coach at the Jobcentre Plus office that she was struggling to meet her requirements due to ill health. She has also been receiving help from a mental health charity and therefore can provide evidence about how her anxiety is affecting her. The DWP overturns its decision, and her work-related requirements are changed, with her work coach advising her to submit a fit note to be assessed for limited capability for work.
- Sanctioned
- Disagree with the decision
- Seek advice if needed
- Gather evidence
- Request revision and set out ‘good reason’
- If not successful, appeal decision
If you have been sanctioned, you may be able to get hardship payments if:
'Experiencing hardship’ means you:
Hardship payments are recoverable and to get them you must make an application. It's best to apply for them every month on your UC payday.
An application for hardship payments cannot be backdated.
The calculation for hardship payments is quite complex, though it can be helpful to understand so you know how much you may receive.
Anna is 25 and single. She is usually paid UC on the 3rd of every month. She is sanctioned for 91 days on 17th September. When her UC starts to be paid at the reduced rate, she applies for a hardship payment and qualifies on 7th October.
The hardship period runs from 7th Oct and ends on 2nd Nov (the day before her next UC payment) = 27 days.
Step 1 – calculate the reduction amount for the sanction x length of the UC assessment period (30 days)
For Anna - £13.10 (high-rate daily reduction) x 30 days (assessment period length) = £393
Step 2 – multiply that by 12 and divide by 365 to get the daily amount. Calculate 60% of this amount
For Anna - £393 x 12/365 x 60% = £7.75 (always round this to the nearest penny)
Step 3 – multiply the result by the number of days for which you can have the hardship payment
For Anna - £7.75 x 27 = £209.25
You usually have to repay hardship payments of UC, but the DWP has discretion not to recover all or part of a hardship payment.
However, hardship payments are not recoverable in assessment periods in which your monthly earnings (or your and your partner’s combined monthly earnings) are sufficiently high. Also, if you have earnings over this amount for 6 months, then hardship payment recovery is written off. For more information, see our Welfare Benefits Handbook (for subscribers):
Three things to remember:
