Training programme for advisers in England and Wales

Introductory courses

For people new to benefit advice work, or who have little or no experience of the subject covered by the course.

Benefits for non-benefit advisers - two half-days (online)

Benefits overview for debt and money advisers - two half-days (online)

Introduction to welfare benefits - four half-days (online)

Children - disability living allowance - half-day (online)

Pension age claimants - attendance allowance - half-day (online)

Standard courses

For people with a working knowledge of the benefit system. These are in-depth, practical courses designed to increase advisers’ knowledge and skills.

Universal credit (UC)

UC - claims to decisions - three half-days (online)

UC - disputes and appeals - two half-days (online)

UC - work capability assessment and disability rules - two half-days (online)

UC - claimant commitment and sanctions - half-day (online)

UC - housing costs - two half-days (online)

UC - students - half-day (online)

UC - overpayments and deductions - half-day (online)

UC - managed migration - half-day (online)

Personal independence payment (PIP)

PIP - claims to decisions - three half-days (online)

PIP - disputes & appeals - two half-days (online)

PIP - sensory impairment - two half-days (online)

Other courses

Pension age claimants - Income maximisation - two half-days (online)

Mental health and benefits - two half-days (online)

Carers' benefits - half-day (online)

Benefits for EEA nationals - two half-days (online)

Benefits for non-EEA nationals - two half-days (online)

Adviser skills - Using medical evidence in benefit appeals - two half-days (online)

Adviser skills - Understanding social security law and finding it online - two half-days (online)

Adviser skills - writing benefit challenges - half-day (online)

Adviser skills - Representing at the First-Tier Tribunal - two days (face-to-face)

Advanced courses

For more experienced benefit advisers looking to explore complex topics in detail.

UC - work capability case law and best practice - two half-days (online)

UC - complex needs status - two half-days (online)

UC - transitional protection - half-day (online)

PIP - best practice in completing the questionnaire - two half-days (online)

Understanding revisions and supersessions - two half-days (online)

Benefits for EEA nationals - advanced - two half-days (online)

Social security law update - two half-days (online)

Appeals to the upper tribunal - two half-days (online)

Judicial review - two half-days (online)

Need something that's not here? Get in touch

If you're in England, Wales or Northern Ireland, please contact [email protected] to discuss your requirements.