Learning pathway: universal credit
From claims to case law - master every aspect of universal credit (UC) with our expert-led courses.
Suggested learning pathways
If you're new to universal credit (UC), or need a refresher, start with our standard level courses on claims and decisions, and disputes and appeals.
For particular aspects of UC, move on to our specific topics training courses.
Want to develop your skills further? Progress to our advanced level courses on case law, complex needs and transitional protection.
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UC - claims to decisions
Online
This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim.
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UC - disputes and appeals
Online
This training course, delivered over two half days, gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal.
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UC - the work capability assessment and disability rules
Online
This two-morning, standard level online course provides an overview of the universal credit (UC) rules for ill and disabled claimants.
Upcoming dates for UC - the work capability assessment and disability rules
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UC - claimant commitment and sanctions
Online
This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness about UC sanctions.
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UC - housing costs
Online
This full-day equivalent course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.
Upcoming dates for UC - housing costs
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UC - students
Online
This one-morning course gives a practical overview of the universal credit rules for further and higher education students.
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UC - overpayments and deductions
Online
This half day course equips you to deal with UC overpayments by taking a systematic approach to checking and challenging decisions.
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UC - managed migration
Online
This half day course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit.
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UC - work capability case law and best practice
Online
This course, delivered over two half days, looks in detail at some of the more difficult advice topics around the work capability assessment (WCA). It is aimed at advisers with a good background knowledge of the WCA rules.
Upcoming dates for UC - work capability case law and best practice
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UC - complex needs status
Online
This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants.
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UC - transitional protection
Online
This half-day course looks at the transitional protection available to claimants on migration from legacy benefits to universal credit (UC).
Handbooks and resources
Our practical and informative publications offer a comprehensive overview of UC, supporting both advisers and claimants with everyday queries and practice.
Tools
We have lots of tools to help subscribers with UC issues. Find out more about our UC tools and templates.
Why learn with us?
- expert trainers with frontline experience
- updated regularly to reflect the very latest changes and developments
- practical focus with real-world case examples
- trusted by thousands of advisers and organisations