Courses

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

This full-day equivalent course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.

This interactive and practical course is designed to increase your skills and confidence if you are new to training, and provide an update on best practice if you are a more experienced trainer. 

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  

Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.

Our annual face to face conference in Manchester returns to thestudio Manchester, The Hive, 51 Lever Street, Manchester, M1 1FN on Wednesday 8 October 2025. 

This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal.