Introduction to welfare rights
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About this course
This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system.
It introduces you to the social security system and gives you a detailed knowledge of the core benefits and assessments involved in welfare rights advice in Scotland. It will equip you to give accurate advice and carry out benefit checks using recommended methods and up-to-date resources.
The course covers:
- Structure of the UK and Scottish social security systems
- Checking eligibility and entitlement to benefits
- Universal credit claims and amounts
- Work capability assessment
- Pension age benefits
- Adult disability payment
- Using the CPAG handbook and keeping up to date
This course is ideal for new advisers who have little or no experience of the benefits system. It is delivered on six half-days over two weeks and runs each day from 10am to 1pm.
Course schedule as follows:
22, 23, 24, 29, 30 April and 1 May 2025
30 September and 1, 2, 7, 8, 9 October 2025
13, 14, 15, 20, 21, 22 January 2026
There is also eLearning essential to the course which will take about an hour to complete. The training uses the CPAG Welfare Benefits Handbook online and participants will need an individual subscription. You can take out a free subscription for one month Digital+ online subscription - one month free trial (cpag.org.uk)
It is delivered online via Zoom. It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.
'All the Tutors and team were fabulous. The opportunities to ask the tutors questions were there in abundance.'