Universal credit
This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.
Event on
17 Mar 2025
Courses
Displaying 1 - 10 of 37
Changing decisions - universal credit
This course gives you the essential skills to get universal credit decisions changed. There are different ways to legally change a decision.
Event on
18 Mar 2025
Also on
5 Mar 2026
Benefits overview for debt and money advisers
This two-morning course provides an overview of the benefits system and examines how the system fits together.
Event on
20 Mar 2025
Also on
19 Jun 2025, 23 Oct 2025, 12 Feb 2026
Managed migration with QBC
People moved to universal credit from tax credits and legacy benefits may be unsure how their new universal credit award is worked out. Has the transitional element been calculated correctly?
Event on
1 Apr 2025
Mental health and benefits
This two-morning course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.
Event on
24 Apr 2025
Also on
11 Sep 2025, 22 Jan 2026
Introduction to welfare rights
This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system.
Event on
22 Apr 2025
Also on
30 Sep 2025, 13 Jan 2026
Introduction to welfare benefits
This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants.
Event on
29 Apr 2025
Also on
5 Aug 2025, 26 Nov 2025
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Event on
7 May 2025
Also on
29 Sep 2025, 21 Jan 2026
Universal credit - disputes and appeals
This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal.
Event on
19 May 2025
Also on
13 Oct 2025, 2 Mar 2026
Benefits for non-benefit advisers
This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.
Event on
20 May 2025
Also on
16 Sep 2025, 27 Jan 2026