Courses

This course, aimed at advisers familiar with the main managed migration rules, focuses on how to calculate the transitional element, including how the amount changes over time.

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants. 

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  

This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal. 

This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.

This course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit.

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim.