Courses

Displaying 11 - 20 of 33
Online
Relevant to
England, Wales,

Universal credit - managed migration

This course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit.
Event on
8 Jul 2025
Also on
17 Sep 2025
Online
Relevant to
England, Wales,

Introduction to welfare benefits

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants. 
Event on
5 Aug 2025
Also on
26 Nov 2025
Online
Relevant to
Scotland,

QBC - making the most of your calculator

This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.

The course covers:

Event on
19 Aug 2025
Also on
9 Dec 2025, 3 Mar 2026
Online
Relevant to
Scotland,

Universal credit - an introduction

Universal credit is the main working age, means-tested benefit for people in Scotland and throughout the UK.

Event on
3 Sep 2025
Also on
31 Mar 2026
Online
Relevant to
all of the UK

Universal credit - overpayments and deductions

This course equips you to deal with UC overpayments by taking a systematic approach to checking and challenging decisions.
Event on
8 Sep 2025
Also on
26 Feb 2026
Online
Relevant to
England, Wales,

Benefits for non-benefit advisers

This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.
Event on
16 Sep 2025
Also on
27 Jan 2026
Online
Relevant to
England, Wales,

Universal credit - housing costs

This full-day equivalent course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.
Event on
23 Sep 2025
Online
Relevant to
all of the UK

Universal credit - claimant commitment and sanctions

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  
Event on
29 Sep 2025
Also on
21 Jan 2026
Online
Relevant to
Scotland,

Introduction to welfare rights

This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system. 

Event on
30 Sep 2025
Also on
13 Jan 2026