Courses

This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.

This course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit.

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim. 

This course focuses on the transitional issues for claimants who are moving from employment and support allowance (ESA) to universal credit (UC). It is expected that all remaining claimants in Scotland will be moved to UC under the managed migration process during 2025.

This half-day course looks at the transitional protection available to claimants on migration from legacy benefits to universal credit (UC). It focuses on the protection available for claimants getting income-related ESA, the benefit that will be the subject of most remaining migration activity during 2025

This course looks in detail at some of the more difficult advice topics around the work capability assessment (WCA). Aimed at advisers with a good background knowledge of the WCA rules, the course focuses on the ‘substantial risk’ criteria and how to apply them to clients who do not fit into point-scoring categories. The course also looks at how to optimise WCA challenges at the revision and appeal stages by taking a technical approach, based on identifying the relevant regulations and supporting case law.

This one-morning course gives a practical overview of the universal credit rules for further and higher education students.