Courses

This course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit.

This full-day equivalent course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  

This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal. 

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim. 

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 

This course looks at how limited capability for work rules affect universal credit (UC). The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.