Courses

Displaying 11 - 20 of 38
Relevant to
England, Wales,

Universal credit - disputes and appeals

This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal. 
Event on
19 May 2025
Also on
13 Oct 2025, 2 Mar 2026
Online
Relevant to
England, Wales,

Benefits for non-EEA nationals

This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits. 
Event on
20 May 2025
Also on
21 Oct 2025, 11 Feb 2026
Online
Relevant to
all of the UK

Universal credit - complex needs status

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 
Event on
4 Jun 2025
Also on
10 Nov 2025, 9 Mar 2026
Online
Relevant to
England, Wales,

Benefits for EEA nationals

The law affecting the entitlements of EEA nationals continues to evolve and, to most effectively assist EEA nationals, it is vital that advisers keep up to date. This standard level course offers a step-by-step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals to obtain their benefit entitlements. 
Event on
10 Jun 2025
Also on
4 Nov 2025, 25 Feb 2026
Online
Relevant to
England, Wales,

Universal credit - claims to decisions

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim. 
Event on
9 Jun 2025
Also on
6 Oct 2025, 2 Feb 2026
Online
Relevant to
England, Wales,

Understanding revisions and supersessions

The benefits system is a decisions-based system. This course gives advisers the technical understanding needed to successfully navigate it, by explaining in detail the rules about how a decision can be made and then changed.
Event on
11 Jun 2025
Also on
14 Oct 2025, 25 Feb 2026
Online
Relevant to
Scotland,

Benefit basics in Scotland

You do not need to be a benefit expert to make a difference. This course is for anyone working with people in Scotland on low incomes or with additional needs.

Event on
24 Jun 2025
Also on
1 Dec 2025, 17 Mar 2026