Work capability assessment - exceptional opportunities
The work capability assessment (WCA) test dominates employment support allowance (ESA) and universal credit (UC) in relation to sick claimants.
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Understanding decisions, revisions and supersessions
The benefits system is a decisions-based system. This course gives advisers the technical understanding needed to successfully navigate it, by explaining in detail the rules about how a decision can be made and then changed.
Universal credit
This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.
Mental health and benefits
This two-morning course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.
Event on
11 Sep 2025
Also on
22 Jan 2026
Pension age claimants - Income maximisation
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
22 Sep 2025
Also on
19 Jan 2026
Disability living allowance for children
Disability living allowance (DLA) is the main way of meeting the additional needs of many children, yet it is under-claimed and can be hard to understand.
Challenging personal independence payment decisions
This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants.
Benefits for non-EEA nationals
This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits.
Event on
21 Oct 2025
Also on
11 Feb 2026
Looking up the law
Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client.
Event on
26 Mar 2026
Income maximisation for older people
Older people commonly do not claim all that they are entitled to.
Students and benefits - eligibility
Many advisers work with students in both further and higher education. This standard level course explains the different benefits that further and higher education students can claim, in particular universal credit.
Event on
3 Feb 2026
Benefits for EEA nationals
The law affecting the entitlements of EEA nationals continues to evolve and, to most effectively assist EEA nationals, it is vital that advisers keep up to date. This standard level course offers a step-by-step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals to obtain their benefit entitlements.
Event on
4 Nov 2025
Also on
25 Feb 2026