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Displaying 25 - 36 of 47
Online
Relevant to
England, Wales,

Personal independence payment - sensory impairment

This one-day standard level online course looks at tackling the challenges claiming Personal Independence Payment presents for people who are Deaf*, have a hearing impairment, a visual impairment or both.
Event on
8 Jul 2025
Also on
9 Dec 2025
Online
Relevant to
Scotland,

Looking up the law

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client.

Event on
26 Mar 2026

Webinar - Benefit revisions: second time lucky

In this webinar, CPAG’s experts will take an in-depth look at revisions and the strategies advisers can use to ensure claimants receive their full entitlement when an incorrect decisions is m

Online
Relevant to
all of the UK

Universal credit - claimant commitment and sanctions

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  
Event on
7 May 2025
Also on
29 Sep 2025, 21 Jan 2026
Online
Relevant to
Scotland,

QBC - making the most of your calculator

This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.

The course covers:

Event on
19 Aug 2025
Also on
9 Dec 2025, 3 Mar 2026

Managed migration with QBC

People moved to universal credit from tax credits and legacy benefits may be unsure how their new universal credit award is worked out. Has the transitional element been calculated correctly? 
Online
Relevant to
England, Wales,

Adviser skills - Understanding social security law and finding it online

Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.
Event on
3 Jun 2025
Also on
1 Oct 2025, 10 Feb 2026
Online
Relevant to
England, Wales,

Universal credit - claims to decisions

This essential three-morning training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim. 
Event on
9 Jun 2025
Also on
3 Nov 2025, 2 Feb 2026
Online
Relevant to
England, Wales,

Pension age claimants - Income maximisation

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
14 May 2025
Also on
22 Sep 2025, 19 Jan 2026
Online
Relevant to
England, Wales,

Universal credit - housing costs

This full-day equivalent course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.
Event on
23 Sep 2025
Relevant to
England, Wales,

Universal credit - disputes and appeals

This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal. 
Event on
19 May 2025
Also on
13 Oct 2025, 2 Mar 2026