Courses

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants. 

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.

This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits. 

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 

This advanced level course looks in detail at the social security rights of EEA nationals in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent significant developments.

This course looks in detail at some of the more difficult advice topics around the work capability assessment (WCA). Aimed at advisers with a good background knowledge of the WCA rules, the course focuses on the ‘substantial risk’ criteria and how to apply them to clients who do not fit into point-scoring categories. The course also looks at how to optimise WCA challenges at the revision and appeal stages by taking a technical approach, based on identifying the relevant regulations and supporting case law.