When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps should you take to put things right? You may already be familiar with the processes involved in challenging DWP decisions. But the terminology, rules and processes for Scottish benefits are different. Depending on the case, Social Security Scotland can make a ‘redetermination’ or a ‘determination without application’, there is a new process to get an appeal underway and important new ‘short-term assistance’ available.