Changing decisions - Scottish benefits
When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right?
Event on
26 Aug 2025
Also on
3 Dec 2025
Courses
Displaying 41 - 50 of 51
Universal credit - an introduction
Universal credit is the main working age, means-tested benefit for people in Scotland and throughout the UK.
Event on
3 Sep 2025
Also on
31 Mar 2026
Universal credit - overpayments and deductions
This course equips you to deal with UC overpayments by taking a systematic approach to checking and challenging decisions.
Event on
8 Sep 2025
Also on
26 Feb 2026
Pension age claimants - attendance allowance
Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people.
This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA.
Event on
16 Sep 2025
Also on
3 Feb 2026
Pension-age claimants – income maximisation
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
15 Sep 2025
Also on
26 Jan 2026
Transferring to Scottish disability benefits
A system of Scottish disability benefits is replacing personal independence payment (PIP), disability living allowance (DLA) and attendance allowance (AA) for people living in Scotland.
Event on
21 Oct 2025
Also on
24 Mar 2026
Pension age disability payment
Pension age disability payment (PADP) is replacing attendance allowance as the main disability benefit for people living in Scotland who have reached pension age.
Event on
6 Nov 2025
Also on
19 Feb 2026
Benefits for non-EEA nationals
This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits. The course takes a step-by-step approach and looks in-depth at how the rules apply to different scenarios.
Event on
11 Nov 2025
Benefits for EEA nationals
The requirement to have a right to reside for key benefits such as universal credit, remains a significant barrier preventing many EEA nationals accessing these benefits.
Event on
18 Nov 2025
Kinship carers and the benefits system
‘Kinship care’ is the situation in which a child goes to live with a member of their extended family or with a family friend. This course looks at benefit issues that arise for kinship carers.
Event on
21 Nov 2025