Courses

Displaying 1 - 10 of 18
Online
Relevant to
all of the UK

Universal credit - claimant commitment and sanctions

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  
Event on
7 May 2025
Also on
29 Sep 2025, 21 Jan 2026
Online
Relevant to
Scotland,

Students and benefits - an update

Make sure you know how recent benefit changes are likely to affect students.

Event on
29 May 2025
Also on
20 Nov 2025
Online
Relevant to
Scotland,

Representing at the First-Tier Tribunal

This practical course is essential for new representatives and advisers who want to be more confident in representing clients at social security appeal hearings at the First-tier Tribunal.

Event on
4 Jun 2025
Also on
3 Nov 2025, 8 Jan 2026
Online
Relevant to
all of the UK

Universal credit - complex needs status

This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. 
Event on
4 Jun 2025
Also on
10 Nov 2025, 9 Mar 2026
Online
Relevant to
Scotland,

Benefit basics in Scotland

You do not need to be a benefit expert to make a difference. This course is for anyone working with people in Scotland on low incomes or with additional needs.

Event on
24 Jun 2025
Also on
1 Dec 2025, 17 Mar 2026
Online
Relevant to
all of the UK

Universal credit - transitional protection

This half-day course looks at the transitional protection available to claimants on migration from legacy benefits to universal credit (UC). It focuses on the protection available for claimants getting income-related ESA, the benefit that will be the subject of most remaining migration activity during 2025
Event on
1 Jul 2025
Also on
24 Nov 2025, 19 Mar 2026
Online
Relevant to
all of the UK

Universal credit - work capability case law and best practice

This course looks in detail at some of the more difficult advice topics around the work capability assessment (WCA). Aimed at advisers with a good background knowledge of the WCA rules, the course focuses on the ‘substantial risk’ criteria and how to apply them to clients who do not fit into point-scoring categories. The course also looks at how to optimise WCA challenges at the revision and appeal stages by taking a technical approach, based on identifying the relevant regulations and supporting case law.
Event on
1 Jul 2025
Also on
8 Dec 2025, 16 Mar 2026
Online
Relevant to
Scotland,

Adult disability payment - an introduction

Adult disability payment (ADP) is a benefit for working-age adults in Scotland who have extra care needs or mobility difficulties because of a disability.

Event on
18 Aug 2025
Also on
9 Mar 2026
Online
Relevant to
Scotland,

QBC - making the most of your calculator

This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.

The course covers:

Event on
19 Aug 2025
Also on
9 Dec 2025, 3 Mar 2026