Overpayments of benefit
Benefit may be overpaid for many reasons and recovery often leaves people in hardship.
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Displaying 1 - 12 of 45
QBC - making the most of your calculator
This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.
The course covers:
Personal independence payment - claims to decisions
This course provides a comprehensive introduction to personal independence payment (PIP), the main adult disability benefit in England and Wales.
Event on
11 Nov 2025
Also on
3 Feb 2026
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Event on
29 Sep 2025
Also on
21 Jan 2026
Universal credit - disputes and appeals
This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal.
Event on
13 Oct 2025
Also on
2 Mar 2026
Managed migration with QBC
People moved to universal credit from tax credits and legacy benefits may be unsure how their new universal credit award is worked out. Has the transitional element been calculated correctly?
Pension-age claimants – income maximisation
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
15 Sep 2025
Also on
26 Jan 2026
Income maximisation for older people
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Carer support payment
Carer support payment is a new Scottish benefit which has replaced carer’s allowance in Scotland.
Event on
12 Mar 2026
Universal credit and students
This course explains in detail which students can claim universal credit and how student funding affects the amount they get.
Event on
28 Oct 2025
Limited capability for work in universal credit
This course looks at how limited capability for work rules affect universal credit (UC). The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.
Event on
13 Nov 2025
Also on
26 Feb 2026
Mental health and benefits
This course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits and avoid some of the pitfalls of the system.
Event on
17 Sep 2025