Overpayments of benefit
Benefit may be overpaid for many reasons and recovery often leaves people in hardship.
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QBC - making the most of your calculator
This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.
The course covers:
Personal independence payment - claims to decisions
This course provides a comprehensive introduction to personal independence payment (PIP), the main adult disability benefit in England and Wales.
Event on
11 Nov 2025
Also on
3 Feb 2026
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Event on
29 Sep 2025
Also on
21 Jan 2026
Universal credit - disputes and appeals
This online training course gives a comprehensive overview of steps in the UC disputes process, from mandatory reconsideration through to appeal.
Event on
13 Oct 2025
Also on
2 Mar 2026
Webinar - Benefit revisions: second time lucky
In this webinar, CPAG’s experts will take an in-depth look at revisions and the strategies advisers can use to ensure claimants receive their full entitlement when an incorrect decisions is m
Webinar - Suspending relief: universal credit award reviews
Date: Wednesday 5th February 2025
Managed migration with QBC
People moved to universal credit from tax credits and legacy benefits may be unsure how their new universal credit award is worked out. Has the transitional element been calculated correctly?
Pension-age claimants – income maximisation
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
15 Sep 2025
Also on
26 Jan 2026
Income maximisation for older people
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Carer support payment
Carer support payment is a new Scottish benefit which has replaced carer’s allowance in Scotland.
Event on
12 Mar 2026
Adult disability payment - an introduction
Adult disability payment (ADP) is a benefit for working-age adults in Scotland who have extra care needs or mobility difficulties because of a disability.
Event on
18 Aug 2025
Also on
9 Mar 2026