Universal credit
This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.
Event on
17 Mar 2025
Courses
Displaying 1 - 10 of 37
Changing decisions - universal credit
This course gives you the essential skills to get universal credit decisions changed. There are different ways to legally change a decision.
Event on
18 Mar 2025
Also on
5 Mar 2026
Adviser skills - Understanding social security law and finding it online
Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.
Event on
24 Mar 2025
Also on
3 Jun 2025, 1 Oct 2025, 10 Feb 2026
Looking up the law
Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client.
Event on
27 Mar 2025
Also on
26 Mar 2026
Managed migration with QBC
People moved to universal credit from tax credits and legacy benefits may be unsure how their new universal credit award is worked out. Has the transitional element been calculated correctly?
Event on
1 Apr 2025
Mental health and benefits
This two-morning course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.
Event on
24 Apr 2025
Also on
11 Sep 2025, 22 Jan 2026
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Event on
7 May 2025
Also on
29 Sep 2025, 21 Jan 2026
Preparing an appeal submission - adult disability payment
This course equips you with the knowledge and skills you need to prepare an effective submission.
Event on
12 May 2025
Also on
28 Aug 2025, 11 Feb 2026
Pension age claimants - Income maximisation
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.
Event on
14 May 2025
Also on
22 Sep 2025, 19 Jan 2026
Benefits for non-EEA nationals
This standard level course offers an opportunity for advisers to gain knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits.
Event on
20 May 2025
Also on
21 Oct 2025, 11 Feb 2026