This research study examines the extent to which universal credit adheres to the rule of law principles of transparency, procedural fairness and lawfulness.
Digital aspects of universal credit (UC) routinely lead to wrong amounts being awarded to claimants – often the most vulnerable - and to breaches of rule-of-law principles, new Child Poverty Action Group (CPAG) research finds.
Universal credit (UC) is the UK’s first digital-by-design benefit. The vast majority of UC claimants make their claims and manage their ongoing awards online, and some processes for calculating awards have been automated, including gathering employees’ earnings information directly from HM Revenue and Customs. What has been the impact of this major change in social security administration? And has this digitalisation of means-tested benefits been implemented in a way that adheres to the rule of law?
When the coalition government published its flagship paper on universal credit (UC) in 2010, it promised a ‘digital first’ benefit. Since then we have seen the digitalisation of the UK’s working-age social security system, a process that continues today. But what impact has this transformation had on claimants and their rights?
This report highlights findings from the Early Warning System and meetings with organisations supporting refugees about experiences of claiming universal credit and some of the difficulties encountered.
An update to the report we published at the beginning of 2021 highlighting that delays carrying out assessments for disability benefits meant that many disabled people were not receiving or were losing support intended to help them meet the additional costs of their disability.
This report highlights that delays carrying out assessments for benefits mean that many disabled people are not receiving, or are losing support, intended to help them meet the additional costs of ill health or disability.
Our submission highlights that children who already faced a higher risk of poverty have been disproportionately impacted by the pandemic and will be particularly vulnerable during economic recession. Rising child poverty places high costs on society as a whole. It should therefore be of the utmost priority that families with children are able to easily access adequate financial support.
This report focuses on social security issues during lock down, highlighting problems making and maintaining claims without support, difficulties participating telephone assessments and appeals, some PIP awards stopping and uncertainty about whether others would be extended, a number of severely disabled and terminally ill people not receiving additional amounts they were entitled to and a gap in support for some carers.
