This final report outlines the issues relating to managed migration as the DWP has begun sending migration notices to claimants with much lower incomes and who are likely to be more vulnerable. It highlights how the support offered can be improved to ensure that those facing the greatest barriers are able to make and sustain a UC claim. Lastly, is looks at the experiences of people who have completed the move to UC to highlight how UC can work better for everyone claiming.
Between now and the end of 2025, thousands of constituents will have their existing benefit payments switched off and replaced with universal credit. The process involves several hurdles; in the worst-case scenario, a family could be left without any income at all. This briefing explains how the process works, issues constituents are likely to face, and how MPs can carry out effective casework on this topic.
The DWP sensibly began rolling out managed migration to tax credit-only claimants, who have simpler benefit entitlements to calculate, are more likely to have savings to draw on and less likely to be vulnerable. Now it is proceeding to a much more complex and vulnerable claimant group. With the self-imposed tax credit deadline looming, if the DWP does not act now, it appears the more vulnerable claimants will be at the greatest risk of falling victim to a sprint finish.
Since our last report was published, the DWP has brought forward the managed migration of 800,000 employment and support allowance (ESA) claimants who do not get tax credits, which had been delayed until 2028.
The proportion of tax credit claimants not moving to universal credit (UC) when required to – and losing all of their benefits as a result – has jumped to 39%, up from 25% in July, DWP figures published today show. That’s more than 180,000 people whose ‘legacy benefit’ claim has been terminated without safely making the move to UC.
This briefing, produced by CPAG in association with Age UK and RNIB, focuses on two new mandatory reconsideration policies introduced in 2022 and 2023 which put access to justice for particular groups of claimants at risk.
Court of Appeal upholds decision that universal credit payments can be backdated on revision, but claimants risk still being thwarted by DWP IT design flaws and those subject to managed migration face ‘double whammy’ loss of transitional protections and backdated payments.
