Managed migration 5

Since our last briefing was published, the DWP has brought forward the managed migration of 800,000 employment and support allowance (ESA) claimants who do not get tax credits, which had been delayed until 2028. Under the current plans these claimants will begin receiving their migration notices in autumn 2024, with all notices being sent out by the end of 2025. The DWP has also outlined its intention to place ESA and income support claimants on an ‘enhanced support journey’ where additional interventions are made before their existing benefit payments are terminated. This report outlines how the managed migration process can be improved to ensure that those facing the greatest barriers, who will receive their migration notice in the coming months, are able to make and sustain a UC claim.

This briefing covers:

  • Progress to date
  • Plans for completion
  • Enhanced support journey
  • Transitional protection errors
  • Flaws in access to a non-digital claim
  • Deductions for tax credit overpayments
  • Deadline extension denials

Read the briefing