This final report outlines the issues relating to managed migration as the DWP has begun sending migration notices to claimants with much lower incomes and who are likely to be more vulnerable. It highlights how the support offered can be improved to ensure that those facing the greatest barriers are able to make and sustain a UC claim. Lastly, is looks at the experiences of people who have completed the move to UC to highlight how UC can work better for everyone claiming.
Between now and the end of 2025, thousands of constituents will have their existing benefit payments switched off and replaced with universal credit. The process involves several hurdles; in the worst-case scenario, a family could be left without any income at all. This briefing explains how the process works, issues constituents are likely to face, and how MPs can carry out effective casework on this topic.
The DWP sensibly began rolling out managed migration to tax credit-only claimants, who have simpler benefit entitlements to calculate, are more likely to have savings to draw on and less likely to be vulnerable. Now it is proceeding to a much more complex and vulnerable claimant group. With the self-imposed tax credit deadline looming, if the DWP does not act now, it appears the more vulnerable claimants will be at the greatest risk of falling victim to a sprint finish.
Since our last report was published, the DWP has brought forward the managed migration of 800,000 employment and support allowance (ESA) claimants who do not get tax credits, which had been delayed until 2028.
The proportion of tax credit claimants not moving to universal credit (UC) when required to – and losing all of their benefits as a result – has jumped to 39%, up from 25% in July, DWP figures published today show. That’s more than 180,000 people whose ‘legacy benefit’ claim has been terminated without safely making the move to UC.
Court of Appeal upholds decision that universal credit payments can be backdated on revision, but claimants risk still being thwarted by DWP IT design flaws and those subject to managed migration face ‘double whammy’ loss of transitional protections and backdated payments.
Managed migration to universal credit is about to expand to DWP legacy benefit claimants. The stakes are high, and we're calling for the DWP to slow down and put more safeguards in place.
This research study examines the extent to which universal credit adheres to the rule of law principles of transparency, procedural fairness and lawfulness.
Universal credit (UC) is the UK’s first digital-by-design benefit. The vast majority of UC claimants make their claims and manage their ongoing awards online, and some processes for calculating awards have been automated, including gathering employees’ earnings information directly from HM Revenue and Customs. What has been the impact of this major change in social security administration? And has this digitalisation of means-tested benefits been implemented in a way that adheres to the rule of law?
When the coalition government published its flagship paper on universal credit (UC) in 2010, it promised a ‘digital first’ benefit. Since then we have seen the digitalisation of the UK’s working-age social security system, a process that continues today. But what impact has this transformation had on claimants and their rights?
