Courses

Displaying 1 - 10 of 25
Online
Relevant to
England, Wales,

Adviser skills - Understanding social security law and finding it online

Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.
Event on
3 Jun 2025
Also on
1 Oct 2025, 10 Feb 2026
Online
Relevant to
England, Wales,

Understanding revisions and supersessions

The benefits system is a decisions-based system. This course gives advisers the technical understanding needed to successfully navigate it, by explaining in detail the rules about how a decision can be made and then changed.
Event on
11 Jun 2025
Also on
14 Oct 2025, 25 Feb 2026
Online
Relevant to
England, Wales,

Benefits overview

This two-morning course provides an overview of the benefits system and examines how the system fits together. 
 

Event on
19 Jun 2025
Also on
16 Oct 2025, 12 Feb 2026
Online
Relevant to
Scotland,

Benefit basics in Scotland

You do not need to be a benefit expert to make a difference. This course is for anyone working with people in Scotland on low incomes or with additional needs.

Event on
24 Jun 2025
Also on
1 Dec 2025, 17 Mar 2026
Online
Relevant to
England, Wales,

Judicial review

Judicial review is an essential tool for challenging decisions that affect benefit and tax credit claimants where there is no right of appeal. This interactive course gives advisers a clear understanding of its potential use and helps them to develop their skills in challenging unlawful decision-making.
Event on
24 Jun 2025
Also on
2 Dec 2025
Online
Relevant to
England, Wales,

Appeals to the upper tribunal

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively.

Event on
2 Jul 2025
Also on
4 Nov 2025, 18 Mar 2026
Online
Relevant to
England, Wales,

Adviser skills - Using medical evidence in benefit appeals

This course looks at how to use medical evidence effectively, particularly in Personal Independence Payment, Disability Living Allowance and Universal Credit Appeals. 

Event on
9 Jul 2025
Also on
12 Nov 2025, 11 Mar 2026
Online
Relevant to
England, Wales,

Introduction to welfare benefits

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants. 
Event on
5 Aug 2025
Also on
26 Nov 2025
Online
Relevant to
Scotland,

Changing decisions - Scottish benefits

When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right?

Event on
26 Aug 2025
Also on
3 Dec 2025