Changing decisions - universal credit

About this course

This course gives you the essential skills to get universal credit decisions changed.  There are different ways to legally change a decision. To be effective, you need to identify which applies in your client’s case. It might be a mandatory reconsideration, revision or supersession. In some cases, a complaint, dispute or judicial review might be the more appropriate course of action.  The same processes apply to other DWP benefits. 

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants. 

The course covers: 

• Understanding the jargon
• The claim and decision making process
• When to ask for revisions or supersessions
• When mandatory reconsideration rules apply
• When to appeal
• When to use complaints, disputes and judicial reviews
• Practical considerations and tactics 

This course does not cover decisions made by Social Security Scotland. See our related course, Changing decisions – Scottish benefits.

The course will be delivered online via Zoom from 10am to 1pm each day with a half hour break from 11.15 – 11.45. It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.