When the coalition government published its flagship paper on universal credit (UC) in 2010, it promised a ‘digital first’ benefit. Since then we have seen the digitalisation of the UK’s working-age social security system, a process that continues today. But what impact has this transformation had on claimants and their rights?
Secure Futures for Children and Families; Universal credit, digitalisation and the rule of law; and Your Work Your Way - CPAG's current project work in England and Wales.
This research examines the extent to which universal credit adheres to the rule of law principles of transparency, procedural fairness and lawfulness. We investigated how the design and implementation of the UK’s first digital-by-design benefit aligns with the social security legislation underpinning it.
We are producing quarterly briefings summarising our evidence, the difficulties claimants are facing with managed migration and any steps the DWP is taking in response.
We are keen to speak to anyone who has received a notice from the Department for Work and Pensions informing them that they need to claim universal credit.
