The DWP’s research during the discovery phase of managed migration to universal credit (UC) concluded that ‘on the whole households are able to make the move to UC.’ But we are finding that, when issues do arise, the consequences can be serious for claimants causing stress, budgeting difficulties and debt.
We are producing quarterly briefings summarising our evidence, the difficulties claimants are facing with managed migration and any steps the DWP is taking in response.
We are keen to speak to anyone who has received a notice from the Department for Work and Pensions informing them that they need to claim universal credit.
