They give parents and carers the option to take the call at the Family Centre with a member of centre staff present for support.

“So for parents they can get that bit of privacy and if they want me there by their side, in case there was anything they are unsure of. Maybe just a wee bit of, you know, reassurance that if there’s something they don’t know or don’t want to answer, I’m there.

"Families’ pride is often hurt, for want of a better word, and it can be a difficult time. So you need somebody there who’s on your side, who’s not going to judge your situation and to help as best you can.”