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Our annual face to face conference in Manchester returns to thestudio Manchester, The Hive, 51 Lever Street, Manchester, M1 1FN on Wednesday 8 October 2025. 

We’re in the final stages of the migration to universal credit. There are many complex issues that can arise for clients as they get their first UC awards, sometimes involving longstanding errors in legacy benefits that come to light during the migration process. The challenges don’t end there. There are surprising impacts after clients start getting UC, including with council tax reduction, and issues with the transitional element as time passes and situations change. And as soon as the migration to UC is complete in March 2026, the next wave of change begins. From next year, welfare reform in the UK begins to impact on how much people get, with protection for some. In Scotland, a new two child limit payment starts, with advisers playing a key role in explaining options for families. This seminar in Glasgow is a chance to share with other advisers in Scotland the challenges you’re seeing, stay up to date with the latest developments and consider tactics to best support clients through this period of change.

Our annual face to face conference in London returns to The Leonardo Royal Hotel London City, 8-14 Cooper’s Row, London, EC3N 2BQ on Thursday 23 October 2025. 

The law affecting the entitlements of EEA nationals continues to evolve and, to most effectively assist EEA nationals, it is vital that advisers keep up to date. This standard level course offers a step-by-step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals to obtain their benefit entitlements. 

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.