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This two-morning course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.

Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.  

This interactive and practical course is designed to increase your skills and confidence if you are new to training, and provide an update on best practice if you are a more experienced trainer.