FO v SSWP (UC)
Universal credit (UC) - ‘closure’ of claim for alleged failure to accept a claimant commitment – error and lack of evidence
Summary
The claimants were a couple getting UC since May 2018. According to the DWP, the claimant’s partner was sent a ‘to do’ instruction on her UC online account to accept her claimant commitments by 29 March 2020. Following a warning and extension of the time for complying, the couple’s claim was ‘closed’ (ie, entitlement was terminated) on 14 April 2020. Following mandatory reconsideration, the First-tier Tribunal (FTT) rejected the claimant’s appeal, deciding that the failure of the claimant’s partner ‘was due to carelessness or indifference, and no good reason for this failure is made out’.
Judge Wikeley allowed the claimants’ further appeal and substituted a decision that the claim had been wrongly ‘closed’ and that they remained entitled to UC from 14 April 2020. The Department had erred in terminating an existing award for the alleged failure (rather than considering a sanction). Additionally, the tribunal had erred in failing to consider whether the DWP had complied with its duty under rule 24(4)(b) of the Tribunal Procedure (First-tier Tribunal) Rules 2008, SI No.2685 to produce ‘copies of all documents relevant to the case in the decision maker’s possession’, and in unfairly concluding that the partner had failed to agree a claimant commitment without actually knowing what had been required of her.
Before the Upper Tribunal, the Secretary of State submitted that ‘there is no legal basis to consider ending the award of UC for failing to accept the revised claimant commitment since the previous claimant commitment already in place still applies... The requirements to participate in an interview to review commitments during an award would be under the provisions of section 23 of the WRA [Welfare Reform Act 2012] and could only ever result in a sanctionable failure if the claimant failed to comply with the interview requirement for no good reason.’ Any failure to take part in a claimant commitment review meeting was sanctionable, but ‘not reason to suspend or terminate an award of UC’ (quoted at paragraph 14). As to good reason for not complying, the Secretary of State’s representative pointed out that for existing UC claimants as of 30 March 2020, who already had an existing accepted claimant commitment, any work search or work availability requirements were expressly lifted in response to the Covid-19 pandemic and no sanctions were imposed for failing to comply with work-related requirements.
As to the tribunal, it had heard no oral evidence. Judge Wikeley said: ‘Putting it mildly, the DWP’s written response to the FTT appeal was on the thin side. There was no copy of the original universal credit claim. The claimant commitment document was not included. Crucially, there was no sight at all of the crucial online ‘To-do’ dated 23 March 2020’ (paragraph 6). Judge Wikeley observed that the moral of this case was: ‘… a good example of why First-tier Tribunals may sometimes need to be wary about taking at face value the Department for Work and Pensions (DWP)’s written submission in response to a claimant’s appeal. This is especially so where the DWP has been economical with the photocopier’ (paragraph 1).
Comment from CPAG
The judge seems not to have had reference to any possible relevance of the need under section 14(5) of the Welfare Reform Act for a claimant to accept ‘the most up-to-date’ version of the claimant commitment – although clearly there was no sign of that in the evidence. The somewhat casual attitude taken to the ‘closure’ of the claim in this case by both the Department and the First-tier Tribunal led to material error. Judge Wikeley’s observation that tribunals may need to be wary about accepting a DWP submission at face value in such cases is well made.