SW v SSWP (DLA)
Disability living allowance (DLA) - hearing in party’s absence – claimant requested questioning by telephone – sensitive witness and Practice Direction
Summary
The claimant suffered from a genetic disorder (confirmed by medical evidence) that causes strong body odour, and associated mental health problems including anxiety, depression and paranoia. In her appeal against her disability living allowance (DLA) decision, the claimant had told the tribunal by letter that she found it stressful to be around other people, because of her body odour and the often hostile reaction this provoked in others. She said she could not attend a hearing because of her condition and asked whether the tribunal could telephone her on the day of the hearing if it had any questions. The tribunal decided to proceed in the claimant’s absence, and did not telephone her, as it considered it had sufficient information to make an informed decision. It awarded only the lower rate of the mobility component.
Allowing the claimant’s further appeal, Judge Knowles QC observed that it was no understatement to describe the effect of the condition on the claimant as ‘devastating’, and that the claimant’s account of the impact of the condition on her life made for ‘poignant reading’ (paragraph 7). As submitted by the Secretary of State, the tribunal erred in failing to consider the guidelines set out in the Senior President of Tribunals Practice Direction of 30 October 2008 on Child, Vulnerable Adult and Sensitive Witnesses (the ‘Practice Direction’). There, a sensitive witness was defined as, ‘an adult witness where the quality of the evidence given by the witness is likely to be diminished by reason of fear or distress on the part of the witness in connection with giving evidence in the case.’ Where such a witness was required to give evidence to enable a fair hearing, the tribunal should consider use of means such as a telephone or video link. The judge agreed that dealing with the case fairly and justly required attention to that, as there was no doubt that the claimant was a sensitive witness (paragraphs 15–16).
The tribunal had made explicit reference to rule 31 of the Tribunal Procedure (First-tier Tribunal) (Social Entitlement Chamber) Rules 2008, SI No.2685, – ie, that which permits hearings in a party’s absence. But, erroneously, it made no reference to the overriding objective in rule 2 to deal with a case ‘fairly and justly’, and in particular to rule 2(2)(c) on ‘ensuring, so far as practicable, that the parties are able to participate fully in the proceedings’. Proper attention to that would have suggested that the tribunal considered hearing from the claimant on the telephone, as she had requested, and, indeed, consideration of the Practice Direction. The tribunal had also erred in simply failing to ask itself whether it might obtain further useful evidence from the claimant by telephoning her (paragraphs 22–24). Directing that the appeal should be reheard by a new tribunal, the judge directed that the claimant should be given the opportunity to attend the new hearing by telephone, in accordance with the Practice Direction (paragraph 33).
Comment from CPAG
This is another in a recent line of decisions reminding tribunals of the requirement to allow parties to participate in hearings, as part of the overriding objective of dealing with cases fairly and justly – see also DT v SSWP (DLA) [2015] UKUT 390 (AAC) and CH v SSWP (ESA) [2015] UKUT 187 (AAC).