Organisations using these standards for information and advice providers need to make sure staff have the knowledge to meet the needs of service users. CPAG’s training courses help you do this by covering knowledge requirements in the Competencies for Advisers.
A suggested package of courses for agencies seeking accreditation or working to the national standards is:
- Introduction to welfare rights (taking place in May and September 2020)
- Disability benefits for adults in Scotland
- Disability payment for children in Scotland
- Income maximisation for older people
- Universal credit, ESA and the work capability assessment
- Universal credit – effective claims
For Type II and III advisers, add on the following courses:
- Challenging work capability assessment decisions
- Changing decisions – mandatory reconsiderations and other tactics
- Overpayments of benefit and tax credits
- Using legislation and caselaw
For Type III advisers, add on the following courses:
To add on other specialist areas, there is a course to suit most requirements. And you can keep up-to-date with our courses Social security law update and Universal credit update and tactics.
To check if your knowledge is at the right level for the standards, try the new Knowledge Check in the eLearning zone. It currently covers bereavement benefits.