Scottish National Standards and CPAG training
How CPAG's training courses can help you ensure staff have the knowledge to meet the needs of service users.
Organisations using Scottish National Standards for information, and advice providers need to make sure staff have the knowledge to meet the needs of service users. CPAG’s training courses help you do this by covering knowledge requirements in the Competencies for Advisers.
Seeking accreditation or working to the national standards
A suggested package of courses is:
- Introduction to welfare rights
- Child disability payment - an introduction
- Income maximisation for older people
- Pension age disability payment
For Type II and Type III advisers
We'd suggest you add on the following courses:
- Appeals to the Upper Tribunal
- Changing decisions - Scottish benefits
- Changing decisions - universal credit
- Looking up the law
- Preparing an appeal submission - adult disability payment
Other courses and keeping up to date
To add on other specialist areas, there is a course to suit most requirements. Browse all CPAG courses
And you can keep up-to-date with our courses Social security law update and Universal credit update and tactics.