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Learning pathway: universal credit

Tackle all aspects of universal credit with our extensive range of courses to get you from the basics of claiming and appealing, through specific topics such as housing costs and managed migration, to advanced practice.

Learning pathway: personal independence payment

Get to grips with personal independence payment (PIP) with expert-led training, practical resources, and key publications to support you in your development and daily work, whether you're new to the topic or an experienced adviser.

eLearning

Essential online learning on social security benefits and supporting low-income families
Online
Relevant to
Scotland,

Universal credit - housing costs

Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time.

Event on
10 Mar 2026
Online
Relevant to
Scotland,

Looking up the law

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client.

Event on
26 Mar 2026

Claimants and custody

A period spent in prison – on remand or serving a sentence – can have far-reaching consequences for social security benefit entitlement, both for the person in prison and for their family.

Cost of the School Day resources

The Cost of the School Day project provides a range of resources for schools and local authorities who are trying to remove or reduce financial barriers to education.
Online
Relevant to
Scotland,

Universal credit update and tactics

Universal credit (UC) changes all the time, as the law is updated, tribunals and courts interpret the law, and it is implemented in practice. This course is an opportunity for experienced advisers to get up to date with the latest developments.
Event on
28 Jan 2026