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Universal credit - complex needs status
This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status.
Event on
22 Jun 2026
Also on
13 Oct 2026, 22 Feb 2027
Representing at the First-tier Tribunal
This practical course is essential for new representatives and advisers who want to be more confident in representing clients at social security appeal hearings at the First-tier Tribunal.
Event on
5 May 2026
Also on
1 Oct 2026, 10 Mar 2027
Universal credit - housing costs
Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time.
Event on
11 Feb 2027
Adviser skills - understanding social security law and finding it online
Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.
Event on
10 Jun 2026
Also on
5 Oct 2026, 3 Feb 2027
Carer support in Scotland – latest changes
Carer support payment has now completely replaced carer’s allowance in Scotland.
Children - disability living allowance
Disability living allowance (DLA) is an important way for families to meet the additional needs of ill or disabled children. This practical half-day course explains the eligibility rules and considers how to complete an application to get the best outcome for the child.
Event on
30 Jun 2026
Also on
13 Oct 2026, 23 Feb 2027
Universal credit - claimant commitment and sanctions
Most universal credit (UC) claimants have work-related requirements set out in a document called their claimant commitment. When a claimant doesn’t keep up with these requirements, they can see their UC stopped or reduced through a sanction. This essential one-morning course delivers an overview of the rules and includes practical tips for advisers looking to increase their confidence and effectiveness in this area.
Event on
13 May 2026
Also on
24 Nov 2026