Martin Paterson v SSWP
Universal credit – date of claim – claimant telephoned the DWP’s UC Helpline in order to claim, but was wrongly told he had to wait three months
Decision in brief
Seven weeks later he made an online claim – was awarded UC only from that later date, a decision upheld on appeal – tribunal erred in failing to make adequate findings to determine whether the claimant had (under provisions in regulations 8 and 10 of the Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013) in fact made a valid earlier claim by telephone or if, for the purposes of the online claim, he had earlier notified a need for assistance.