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Understanding decisions, revisions and supersessions

The benefits system is a decisions-based system. This course gives advisers the technical understanding needed to successfully navigate it, by explaining in detail the rules about how a decision can be made and then changed.

Universal credit

This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.

Introduction to welfare benefits

The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. Thousands of millions of pounds are under claimed every year leading to severe hardship, including rent arrears and other indebtedness. The cost-of-living crisis has only made matters worse. It is therefore vital that new advisers become aware of what the benefits system has to offer.

Jobs

Join us and make a real difference to the one in four children in the UK growing up in poverty.