Work capability assessment - exceptional opportunities
The work capability assessment (WCA) test dominates employment support allowance (ESA) and universal credit (UC) in relation to sick claimants.
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Understanding decisions, revisions and supersessions
The benefits system is a decisions-based system. This course gives advisers the technical understanding needed to successfully navigate it, by explaining in detail the rules about how a decision can be made and then changed.
Universal credit
This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.
Disability living allowance for children
Disability living allowance (DLA) is the main way of meeting the additional needs of many children, yet it is under-claimed and can be hard to understand.
Challenging personal independence payment decisions
This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants.
Personal independence payment - claims to decisions
Personal independence payment (PIP) is a disability welfare benefit run by the Department for Work and Pensions. It is aimed at those starting a PIP claim aged between 16 to pension age.
Introduction to welfare benefits
The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. Thousands of millions of pounds are under claimed every year leading to severe hardship, including rent arrears and other indebtedness. The cost-of-living crisis has only made matters worse. It is therefore vital that new advisers become aware of what the benefits system has to offer.
Income maximisation for older people
Older people commonly do not claim all that they are entitled to.
Students and benefits - eligibility
Many advisers work with students in both further and higher education. This standard level course explains the different benefits that further and higher education students can claim, in particular universal credit.
Event on
3 Feb 2026