London Welfare Rights Conference 2025

About this course

Our annual face to face conference in London returns to The Leonardo Royal Hotel London City, 8-14 Cooper’s Row, London, EC3N 2BQ on Thursday 23 October 2025.  

If Manchester is a more convenient location for you, this conference will also run there on Wednesday 8 October 2025. 

Join us this autumn in London or Manchester for our annual Welfare Rights Conference - a vital event for advisers navigating a time of renewed change in the benefits system.

Major changes to benefits, particularly for disabled people, are likely to bring uncertainty and concern – along with a significant loss of income for many vulnerable claimants. Advisers will need a comprehensive knowledge of the benefits system to support their clients and win the inevitable appeals.

CPAG’s annual conferences are a chance for you to understand how your clients will be affected and consider how your service should respond. Workshops led by our renowned experts will take a deep dive into the proposed changes, alongside other key topics that will be critical for giving accurate advice over the coming year. Our keynote speakers will examine the wider context and the future of the advice sector. 

As well as gaining essential updates, the conference offers a valuable opportunity to connect with fellow advisers, share experiences, and strengthen your professional network. With practical workshops and thought-provoking keynotes, you’ll leave with new insights, sharper skills, and a clearer understanding of how to navigate the challenges ahead. 

Programme

You can attend two from a choice of four expert workshops, both selected at the time of booking. Once you have added your booking to the shopping cart, proceed to the checkout where you can select an AM and PM workshop.  

A conference ticket also includes refreshments, lunch and all conference materials, and access to recordings of all four workshops for a limited period after both conferences. 

Workshops 

Same PIP, different day – personal independence payment in 2025 

Carri Swann, welfare rights worker at CPAG 

Our annual PIP workshop is a practical refresher, covering the latest case law, guidance and DWP policies. This year, we will also be looking at the DWP’s Green Paper detailing its plans for PIP in 2026 and beyond.  

Advisers should come away up-to-date on PIP rules and processes and with some fresh ideas for challenging decisions – including decisions on PIP daily living under a possible future ‘four point rule’. 

• Case law round-up
• The latest on assessments and delays
• PIP daily living proposals and how to adapt our advice
• The ongoing Timms review  
• PIP and AI 
   

Tribunals and claimant credibility 

Simon Osborne, welfare rights adviser at CPAG 

First-tier Tribunals can disbelieve what a claimant tells them. They can also use their observations of the claimant during the hearing to inform their decision, including where that is to the claimant’s disadvantage. When can a tribunal do these things? What protections are available for claimants? What can representatives do?  

This workshop looks at:  

• The sceptical tribunal – rejecting evidence and drawing inferences from observations at the hearing 
• Case law from the Upper Tribunal 
• The role of the responsible rep  

What’s fairness got to do with it? Procedural Fairness in the First-tier Tribunal 

Martin Williams, welfare rights worker at CPAG 

Seeking to ensure that claimants pursuing benefit appeals have their cases decided fairly is a key role of a representative. This is important to ensure that the claimant has a chance to put forward their best possible case to maximise their chances of overturning incorrect decisions. A lack of procedural fairness is also a common ground of challenge in the Upper Tribunal against a First-tier Tribunal decision. 

This workshop will consider: 

• The legal sources of procedural fairness: What are the rules which seek to guarantee procedural fairness?
• The content of procedural fairness: What does it mean to have a case decided fairly (which is by no means the same thing as winning the case)?
• Procedural fairness in practice: How can representatives spot and hence seek to avoid potential procedural unfairness at every stage of the appeal process and identify where a tribunal decision has been made unfairly for appeals to the Upper Tribunal? 

It’s payback time! Or is it? Challenging universal credit overpayment recovery   

Jess Strode, welfare rights worker at CPAG 

All universal credit overpayments are recoverable, but the DWP does not have to recover in all cases.  

This workshop will consider: 

• What arguments you can make to request an overpayment not be recovered and what evidence to include – how to request a waiver
• What works in practice – reflections from CPAG’s judicial review project
• What to do if your client’s request is refused - a look at CPAG’s free resources 

Keynote speakers

Sir Stephen Timms, Minister of State (Department for Work and Pensions)

The Rt Hon Sir Stephen Timms is the Labour MP for East Ham and has been an MP continually since 9 July 1994. He currently holds the Government post of Minister of State (Department for Work and Pensions). 

Fazilet Hadi, Head of Policy at Disability Rights UK

Fazilet Hadi is Head of Policy at Disability Rights UK. She started her career as a solicitor in Law Centres, moving on to hold senior equality roles in Local Government. Fazilet went on to be Director of Policy at Royal National Institute of Blind People (RNIB), stepping down in 2018 as Deputy Chief Executive.

Fazilet has extensive leadership experience, including advocating for the interests of Disabled people, promoting equality and diversity, influencing political and policy change, delivering service improvements and championing user engagement.

Peter Grigg, Executive Director of Partnerships and Advocacy at Citizens Advice

Peter Grigg has a career in charities tackling poverty and disadvantage. Peter recently joined the leadership team at Citizens Advice as Executive Director of Partnerships and Advocacy working on issues around the impact of debt, poverty and welfare. Prior to this, Peter was Chief Executive of Home-Start UK, where he spearheaded efforts to provide vital support to families with young children across the UK and led efforts during the pandemic to reach families in need of support. Before this, Peter led policy, campaigns, and public affairs at The Children's Society around child poverty - including campaigns around school uniform costs, free school meals, and "breathing space" protection for families in debt.

Afternoon panel session

DWP's Pathways to Work Green Paper 2025

The conference will once again feature an afternoon panel session, with speakers this year turning their attention to the government’s March 2025 Green Paper and its implications for universal credit (UC), personal independence payment (PIP), contributory benefits and more. Speakers will provide clarity on the UC changes due in April 2025, consider the proposal to scrap the work capability assessment in 2028/9, and discuss what could be next for PIP after plans for a ‘four point rule’ were put on hold in July, among other topics. There will be the opportunity for questions. 

Speakers include:

• Alexa Thompson, barrister at Garden Court North (London only)
• Harriet Chaplin, welfare rights worker at CPAG
• Steve Johnson, trainer at CPAG
• Owen Stevens, universal credit adviser at CPAG

Location 

The conference will take place at Leonardo Royal Hotel London City, 8-14 Cooper’s Row, London EC3N 2BQ. 

Useful information on travelling to the venue can be found here. 

Leonardo Royal Hotel London City has disabled access. Information on accessibility can be found here.

Exhibition space 

We will have an exhibition space hosting exhibitors showcasing their work, products and services. 

The exhibition package includes: 

• An exhibition table and access to the networking spaces for 2 people
• One delegate ticket with access to workshops  
• A profile added to the CPAG website and conference pack with your organisation information
• Lunch and refreshments for 2 people  

The cost of an exhibition package is £500 (plus VAT). Please note each additional person wishing to attend must book a separate delegate place. If you are interested in exhibiting at our conference please email [email protected]. 

Exhibitors at our London Welfare Rights Conference 2025

“Excellent conference and excellent resources. Offers the ability to network and talk to likeminded professionals and it amazes me every time how much I come away having learned!”