You reap what you code

Post date: 
27 June 2023

This research study examines the extent to which universal credit (UC) adheres to the rule of law principles of transparency, procedural fairness and lawfulness. Our analysis focuses on the claims, decision making, communication of decisions and disputes processes within UC. We investigated how the design and implementation of the UK’s first digital-by-design benefit aligns with the social security legislation underpinning it.