CPAG in Scotland responded to the Scottish Government's consultation on improving temporary accommodation standards to highlight the need to incorporate the impact of social security changes into guidance on the standards.
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).