In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).
This report presents the findings of a small-scale, local study of the costs of education in secondary schools in Oxford, from the viewpoint of parents. The research was conducted by the Oxford and District Action on Child Poverty group, whose goals were: to assess the costs of education for children in secondary schools in Oxford; to find out how families perceived these costs and their impact, and if and how they managed to cover them; and to learn what schools had done to respond to the impact of these costs on families and the outcomes of their responses. The focus was on pupils in year 7 in secondary school.
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.