This report highlights findings from the Early Warning System and meetings with organisations supporting refugees about experiences of claiming universal credit and some of the difficulties encountered.
This report focuses on some of the problems UC claimants are experiencing both making a claim for UC and receiving accurate payments, which appear to be caused by the digitalisation and automation of the UC system. Claimants who have specific life circumstances are experiencing similar problems because the UC computer system seems unable to calculate their UC payment correctly and in accordance with the law.
This report concentrates on the impact of COVID 19 on migrants living in Scotland and highlights social security policy and administration has left some migrants with little or no income during the pandemic.
Living Hand to Mouth, by Rebecca O’Connell, Abigail Knight and Julia Brannen, brings the latest research on food poverty together with the voices of children and young people experiencing food poverty first hand.
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).