The DWP’s research during the discovery phase of managed migration to universal credit (UC) concluded that ‘on the whole households are able to make the move to UC.’ But we are finding that, when issues do arise, the consequences can be serious for claimants causing stress, budgeting difficulties and debt.
A family’s ability to get universal credit is often based not on their actual circumstances, but on a fictional version of their circumstances. Welfare rights worker Carri Swann explains.
Now that DWP have published the draft amending regulations which will permit the wider rollout of universal credit (UC) i we have a good early understanding of the way in which people will experience managed migration. Furthermore, CPAG has some direct experience of the way in which people managed migrated to UC will be treated by DWP.
Financial support to low income families to pay for childcare through working tax credits is being replaced by the childcare element of universal credit. This Early Warning System report examines the impact of this change on parents and childcare providers.
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).
Universal credit: what needs to change to reduce child poverty and make it fit for families? calls for design and funding changes to improve claimants’ experience of universal credit and to reduce child poverty.
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.
CPAG's early warning system takes the temperature of how changes to benefits are affecting families by highlighting the most problematic issues which advisers around the country are seeing. The latest update reveals ongoing problems with people being wrongly directed to universal credit and people moving to universal credit and becoming significantly worse off, as well as a number of problems with specific elements of universal credit: housing costs, real time information, access to appeal rights, and failure to adequately meet support needs.