Introduction to welfare rights (Scotland) ONLINE

This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system. It introduces you to the social security system and important concepts to help you maximise benefit entitlement. You will gain a detailed knowledge of the core benefits and assessments involved in welfare rights advice – universal credit, the assessment of limited capability for work and the assessment of adult disability payment. You will learn how to maximise entitlement and deal with problems.

The course covers: 

Benefits overview 

  • The structure of the benefits system 
  • The range of UK and Scottish benefits available in different circumstances  
  • Key concepts in income-related benefit entitlement  

Universal credit 

  • Who is entitled to universal credit 
  • Helping people claim and manage the system 
  • The transfer from legacy benefits 
  • The amounts that make up universal credit 
  • How universal credit awards are calculated 

Work capability assessment 

  • What the work capability assessment is for 
  • Who has limited capability for work, and limited capability for work-related activity 
  • The process of going through an assessment 

Advising about legacy benefits

  • What are the legacy benefits that universal credit is replacing and who gets them
  • Common issues and maximising entitlement

Adult disability payment 

  • Who is entitled to adult disability payment 
  • Understanding the assessment 
  • How to claim 

This course is aimed at new advisers and support workers who have little or no experience of the benefits system. 

You can add to this core training by also booking on Attendance allowance – an introduction and Child disability payment – an introduction.  

This ‘3-full-day equivalent’ course will be delivered online via Zoom. In order to avoid lengthy screen time, the delivery of the course will be spread across six mornings as follows; 

April 2023

18, 19, 20, 25, 26, 27 April 2023

September 2023

12, 13, 14, 19, 20, 21 September 2023

January 2024 

16, 17, 18, 23, 24, 25 January 2024

The course will run each day from 10am to 1pm with a half hour break from 11.15 – 11.45.

It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform. 

'All the Tutors and team were fabulous. The opportunities to ask the tutors questions were there in abundance.'

3 Day Course
CPD Hours: 
Not Available

Available events:

Start date:
16 January 2024
Online Scotland
End date:
25 January 2024
Moira Escreet, Mark Willis, Angela Toal, Liam Casey
Standard price: