JS v Wirral Metropolitan Borough Council (HB)
Tribunals – determination on the papers – context of COVID pandemic
Summary
The claimant had a conviction for benefit fraud involving failure to declare savings. Subsequently, three applications for housing benefit (HB) by the claimant had been refused by the local authority on the basis of its belief that the claimant had excess capital, despite the claimant saying he had spent the money to get rid of gambling debts, and those decisions had been upheld by appeal tribunals. In September 2019, the claimant made a fourth claim for HB. That was again refused. The First-tier Tribunal noted that the claimant had requested a determination on the papers rather than a hearing, drew an inference that he had something to hide, and in September 2020 (having considered the appeal on the papers) refused his appeal.
Judge Wikeley allowed the claimant’s further appeal, setting the decision aside and referring the case to a new tribunal. This was not on the basis of any finding about the claimant’s capital, which would need to be considered afresh by the new tribunal. Rather, the tribunal had erred in not properly considering the claimant’s reasons for not requesting a hearing and the possible need to facilitate a hearing for example by telephone. In his reasons for appealing to the Upper Tribunal, the claimant said: ‘I had paper tribunal because of COVID not to hide.’ Taking this and other relevant circumstances into account, Judge Wikeley concluded that the tribunal had erred on the basis that it had not been fair to proceed without a hearing. As he told the claimant when granting permission to appeal:
‘The first national lockdown began on 23 March 2020 and was still very much in force when the appellant completed the hearing enquiry form on 20 April 2020. The file made it clear that you were aged 74 at the time and had serious medical conditions including the loss of an eye and PTSD [post-traumatic stress disorder]. On that basis surely the natural and obvious inference was that you were staying at home for your own safety and security (and indeed in accordance with official government advice). It may be the tribunal has not done enough here to justify its reasons for proceeding under rule 27 (see eg, FY v Secretary of State for Work and Pensions (ESA) [2017] UKUT 501 (AAC))’ (quoted at paragraph 7).
There were two further reasons for the unfairness. The first of these also related to the COVID pandemic and in particular the availability of telephone hearings, the second to authority on dealing with the credibility of a witness. Again, the judge had set these out when granting permission to appeal (quoted at paragraph 7):
‘11. First, as the pandemic spread, the First-tier Tribunal office began arranging virtual hearings by using telephone hearings or video-platform hearings. The hearing enquiry form issued here implies the choice was either a face-to-face hearing or a paper hearing and nothing in between. If the appellant had been offered a telephone hearing, it is entirely possible that he may have accepted, but he was not given any such opportunity. Caselaw shows that a tribunal which fails to consider the option of adjourning for a telephone hearing may (not necessarily will) have erred in law: see eg, LO’K v Secretary of State for Work and Pensions (ESA) [2016] UKUT 10 (AAC); [2016] AACR 31.
‘12. Second, it was obvious on reading the papers on file that the credibility of the appellant’s account was critical. The council understandably pointed to the fact that there was a prior criminal conviction for dishonest non-disclosure of capital assets and that three previous tribunals had refused similar appeals brought by the appellant. Certainly, the fact that a claimant has been found to have lied in the past may indicate a propensity to lie (see eg, SR (Iran) v Secretary of State for the Home Department [2007] EWCA Civ 460). However, being an inveterate liar does not necessarily mean that the person concerned is not telling the truth on this occasion: see KM (Somalia) v Secretary of State for the Home Department [2009] EWCA Civ 466. Arguably, the central importance of credibility meant that the tribunal needed to hear at first hand from the appellant so his account could be properly tested. It is also unclear whether he had ever been advised as to the type of evidence that he might bring forward to support his case – eg, was there evidence of any counselling for gambling addiction? Had he discussed the problem with his GP? Was there evidence that family members could provide about his gambling addiction and debts?.’
Comment from CPAG
This decision is noteworthy in setting out how a claimant’s choice of a paper determination may have been influenced by the COVID pandemic, and how tribunals should bear that and related matters in mind when deciding whether it is indeed in the interests of justice to dispense with a hearing.